Listening is an encounter in freedom, which calls for humility, patience, readiness to understand, and an effort to respond in new ways.Listening transforms the hearts of those who do it, especially when it takes place with an inner disposition of harmony and docility to the Spirit. It is not simply a source of information or a strategy for achieving a goal, but the way that God himself relates to his people. God sees the distress of his people and hears their cry; deeply moved, he comes down to deliver them (cf. Ex 3:7-8). The Church, by her listening, enters into the movement of God who, in his Son, draws near to every human being.